Returns & ExchangesReturn Policy
Summary: if you aren’t 100% happy with any item, simply return it!
Time Frame: Items must be received back to our warehouse no later than 30 days from the date you placed your order. Be sure to plan 5-10 days for transit time.
The Catch: Items must be unworn, unwashed, and in their original condition; this includes make-up stains from trying clothes on. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
The Exceptions: Items in the "Sale" section, anything discounted 20% or more, jewelry, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted.
Defective Items: If you believe you received a defective item you must notify us by email through your account within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Refund Type: In-store credit only. Please allow 3-8 business days to credit your Lola Belle account from the date we receive your return.
Overview: Returns sent in that do not meet the above criteria are subject to return shipping costs to be returned to you. If you do not wish to pay return shipping items will be donated to charity.
HOW TO MAKE A RETURN
Include your Order Number and send any items you wish to return to:
Lola Belle Boutique
307 E 20th St
Cheyenne, WY 82001
Tracking numbers are recommended when shipping back your returns; we are not responsible for any packages lost or damaged in transit. Shipping is non-refundable, unless of course we made a shipping mistake.
We can’t guarantee an item will be in stock by the time we receive your return. As a result, we recommend you purchase whatever else you like right away, and we will refund your credit card when we receive your returns up to the amount of the new purchase.
If you have made a second purchase and would like to be refunded to your credit card, please mention this on a note with your return, otherwise we might inadvertently credit your Lola Belle account instead of your credit card.
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